01803 500499 emma.moore@cleaneco.co
01803 500499emma.moore@cleaneco.co 

We all hate the small print but we have to have some

The adoption of our cleaning services is acceptance of our terms and conditions as an implied contract and therefore is enforceable in law, which does not require these conditions to be agreed in the written form.

 

 

Regular Cleaning

 


CleanEco Ltd will perform the work specified by the Client in a professional manner. CleanEco will agree a specification with the client and will deliver to that specification.  Any extra activity outside that activity will require an extra assessment of time and an agreed payment in return.

 

Work cannot take place until this specification is signed and agreed along with these terms and conditions.  If work is undertaken before these terms and conditions are returned then the client will have accepted these terms as “implied” and therefore legally binding.

 

CleanEco reserves the right to make changes to any part of these Terms and Conditions without notice.

 

By ordering CleanEco service via telephone, e-mail,  or website the client is agreeing to be bound by Cleaneco Terms and Conditions of Service and the “implied” nature of the contract.

 

Regular cleans

 

We ask that the Client must allow the cleaner access to hot water, power and provide suitable parking nearby as our cleaners will bring lots of equiment with them.  If free parking is not availble nearby the client is required cover the cost of this expense. Where we do not have a key, our staff can only wait at an appoinrment for a maximum of 20 minnutes otherwise all other appointments for that day will be out of schedule. 

 

All fragile and breakable items must be secured or removed. We asked that you provide a safe environment to work in, no person under 18 should be left alone in the house/property without a parent/guardian being present.

 

We work to a minimum specification of 2 hours per fortnight for a min period of three months.  This is the minimum contractual time you need to book with us.  

 

An electronic invoice will be issued on completion of the work as a minimum these will be issued weekly and payment for NEW customers may the take the form of advance payment or payment on the day.

 

Existing customers will be invoiced weekly/monthly as agreed with CleanEco. 

 

We require all invoices to be paid with 14 days by bank transfer or credit/debit card unless agreed with CleanEco which will incur an additional charge to reflect the extra work.

 

 

Outstanding invoices - Commercial 

 

We are unable to provide services to any client who has an outstanding invoice that has not been paid. 

 

We reserve the right to apply interest and compensation to outstanding commercial invoices using the Late payment and Commercial debt Act to outstanding commercial payments.

 

Commercial customers subject to credit checking are required to:

 

  • Pay outstanding invoices within 7 days from date of invoice issue.
  • Outstanding invoices on day 8 will incur a 15% additional charge on the invoice total plus a £5 admin fee.
  • Outstanding invoices on day 14 will incur the £40 late payment charge as defined within the Commercial Debt act and a charge of 20% on the new invoice total as of day 8 plus a £5 per day for each day the invoice remains unpaid after day 14.

 

 

Outstanding invoices - Domestic

 

We are unable to provide services to any client who has an outstanding invoice that has not been paid. 

 

Our payment terms are a maximum of 7 days from invoice date unless previously agreed.  Unless previously agreed all invoices MUST be paid with cleared funds by the 7th day after the issue of the invoice.

 

Late payments

 

  • We ask customers pay by bank transfer outstanding invoices within 7 days from date of invoice issue.
  • Outstanding invoices on day 8 will incur a 15% additional charge on the invoice total plus a £5 admin fee.
  • Outstanding invoices on day 15 will incur the £20 late payment charge as defined within the and a charge of 20% on the new invoice total as of day 8 plus a £5 per day for each day the invoice remains unpaid after day 21.

 

Once only cleaning 

 

We can only undertake one off cleaning once we have agreed the specification and payment has been rececived in advance if you are a new customer to CleanEco.

 


The client is recommended to check the quality of the cleaning work carried out immediately after completion of the work.  Clients are required to be present on completion of the work to sign off the cleaners work.

 

We will agree the specification of that work with the client before commencing work and ensuring safe conditions of work.

 

  1. In the event that the client is not satisfied with the standard of work, he/she should contact the company not more than 1 hour after the completion of the service. Unless good reason is given for late notification of any complaint, the company will not consider any complaints which are notified after such period of 1 hour.
  2. When booking a one off cleaning service, the Client is obliged to provide details of name, address, telephone, e-mail address and the payment is made via the secure link on the website. As soon as this information has been submitted the Client will be sent an e-mail confirmation one working day before the cleaning session in respect of the Company’s Terms and Conditions. The Client accepts these Terms and Conditions unless s/he contacts the Company before the cleaning session has started.
  3. We ask all clients booking a “one off” clean who is not an existing or previous client to pay for all services in advance either by credit card/paypal via our website or bank transfer.
  4. In the event of complaint the client will allow the company to send a cleaner back to the client’s property to complete the work to the client’s satisfaction and the company will not normally refund any payment if it is not permitted to return to the client’s property to complete the job.

 

Insurance

 


CleanEco Ltd service is insured by full public and employer's liability cover. The cleaners have full public liability insurance. 

 

CleanEco has also insurance covering other events including breakages.  Clients are required to contact us within 24 hours of the event.  Alas failure to do invalidates the insurance claim with our insureres and we are unable to support the claim.

 

Equipment: 
CleanEco will provide all cleaning material and equipment on request. 

 

Please note that this may be subject to a surcharge.



 

End of Tenancy Cleaning

 


The standard end of tenancy cleaning service does not include cleaning of walls, ceilings, curtains, balconies, patios, exterior windows and carpets, washing up or laundry. The property must be vacated. These services can be provided but at an extra cost.

 

Any property that is furnished will incur an extra 20% surcharge.

 

Carpets
 CleanEco will not be responsible for failing to remove old permanent stains that cannot be removed using normal carpet cleaning methods. Existing damage will be reported prior to commencing work.

 

Claims

 

CleanEco has a public and employer's liability insurance which includes "Treatment Risk". The policy will cover any accidental damages caused by an operative working on behalf of CleanEco. The customer accepts and understands that poor service; breakage/damage or theft must be reported within 24 hours from our service date. Failure to do so will entitle customer to nothing. CleanEco advises that the customer or a customer's representative must be present at the time of completion of the job so an inspection can be carried out and any corrections made on site on the same day. If the customer has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has been carried out. In case of damage CleanEco will repair the item at its cost and has the right to request proof of purchase and or photographic evidence of the manufacturer i.e. an image of product label so as to verify the items value. If the item cannot be repaired CleanEco will rectify the problem by crediting the customer with the item's present actual cash value toward a like replacement from a CleanEco source upon payment of cleaning services rendered. If the customer is not completely satisfied with a cleaning job, CleanEco Ltd will clean any areas and items to customer's satisfaction.


All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value (the customer will be credited with the items present cash value), art and antiques. Key replacement/locksmith fees are paid only if our operatives lose keys. CleanEco reserves the right not to be responsible for: cleaning job not complete due to the lack of suitable cleaning materials and/or equipment in full working order, hot water or power; third party entering or present at the customer's premises during the cleaning process; wear or discolouring of fabric becoming more visible once dirt has been removed; failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods; existing damage or spillage that cannot be cleaned/removed completely using provided by the customer cleaning materials and equipment or standard carpet cleaning equipment; any damages caused by a faulty or not in full working order materials/equipment supplied by the customer; accidental damages worth £50 or less; any accidental damages caused by our cleaners if the customer has an unpaid balance owed to CleanEco.

 

Cancellation of services.

 

Regular domestic cleaning, office cleaning, one off cleans

 


Customers may cancel/postpone/rearrange a scheduled cleaning visit/s by giving at least 48 hours advanced notice by telephone and confirm in writing by fax/email/post/hand delivery. If customers cancel within that period unless there are exceptional circumstances of an emergency nature CleanEco reserve the right to levy up to 100% of the charge for the missed appointment.

 

If customers “miss” an appointment and the cleaner is on site, Cleaneco reserve the right to levy up to 100% of the charge for that clean. This also covers circumstances whereby the cleaner is unable to gain access to being locked out or keys unable to operate locks.

 

Customer may terminate the whole service by giving us four weeks notice (28 days), except within the first 3 months when the notice period is at the end of that period advanced notice in writing by fax/email/post/hand delivery and specifying the last cleaning date. Cleaneco reserves the right to levy 100% of the outstanding charges that would had occurred should we continued cleaning and an early cancellation fee of not less than 50 pounds.

 

CleanEco reserve the right to terminate the service by giving four weeks advanced notice, unless the circumstances relate to conduct, non payment or health & safety conditions at the site on which point we reserve the right to terminate the service with immediate effect.

 

Our staff 

 

Our staff are diligent hard working people and we ask our clients to treat them with respect that includes rude behaviour.  Our staff are exactly that so please refrain from asking them to work for you freelance it often causes embarassment to the cleaner and is against their terms and conditions and yours.

 

As a result If, during the term of this Agreement or for twelve months thereafter, Client directly or indirectly retains the services (whether as an employee, independent contractor or otherwise) of any employee, or contractor of CleanEco (or ex-employee within three months of the employee’s termination from CleanEco) who has provided services to Client on behalf of CleanEco, Client agrees that CleanEco will be damaged, but that the amount of this damage will be difficult to determine.

 

Accordingly, the Client agrees that for each such CleanEco employee hired by Client, Client will pay CleanEco a sum of 1500 pounds per employee as liquidated damages. Notwithstanding the foregoing, for the purposes of this section  “employee of CleanEco” shall include only employees of CleanEco who provide services to CleanEco customers and shall not include accountants, attorneys or other independent contractors of CleanEco who provide services to CleanEco itself.

 

I agree to these terms and conditions set out above dated 1.8.15

 

Please complete the form below to acknowledge your acceptance.

 

 

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